Transaction Cancellation Procedures and Precautions

What to Check First If You Need to Cancel

In live animal transactions, unforeseen circumstances such as sudden health changes or personal situations may necessitate cancellation. However, cancellation procedures differ greatly depending on timing. Before acting hastily, first confirm your current transaction status.

Cancellation handling has three major phases: "After purchase, before shipment," "After shipment, before receipt," and "After receipt confirmation." Since available actions and precautions differ at each stage, accurately determining which stage you're at is the first step in preventing trouble.

Additionally, cancellation is a stressful process for both parties. Communicating with the other party in a polite and sincere manner and avoiding emotional exchanges is the fastest path to amicable resolution.

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Cancellation Availability and Procedures by Timing

After Purchase, Before Shipment (Easiest Stage to Handle)

If the seller has not yet begun the shipment process, cancellation can proceed relatively smoothly. Communicate your intention to cancel and your reason via the transaction message, obtain mutual agreement, and then request the support team to process the cancellation.

At this stage, impact on the animal is minimal. For the seller as well, receiving notice before shipping preparation begins reduces their burden, so it's important to take action as soon as you realize the need.

After Shipment, Before Receipt (Generally Difficult to Cancel)

Once the seller has already shipped, cancellation generally cannot be accommodated. The animal is in transit, and canceling a shipment midway is practically impossible.

However, if any of the following unavoidable circumstances arise, please contact support:

• If the animal does not arrive or is significantly delayed due to shipping accidents or poor weather conditions
• If the seller has shipped an incorrect animal or product
• If the animal dies during transport (responsibility confirmation with the carrier and seller is necessary)