FAQ — Frequently Asked Questions

Yes, registration is completely free. You can sign up with your email address.

No. Breeder registration and listing are free. A commission of 5% (excl. tax) applies only upon successful transactions.

An email address is all you need.

Yes, you can change it from your My Page settings. Verification of the new email is required.

Click 'Forgot password?' on the login screen to receive a reset email. Follow the link to set a new password.

Yes, from the security settings in My Page, you can enable 2FA via email or a TOTP authenticator app.

Send a request via the contact page. Ongoing transactions must complete before account deletion.

Security locks expire automatically after a period, or you can contact us through the contact page.

Yes, use the data export feature in My Page to download your profile and transaction history in JSON format.

Find a listing you like, click 'Buy Now' to proceed with payment. After payment, the breeder prepares shipping. The transaction completes after you confirm delivery.

Yes, use the messaging feature on the listing page to ask about care methods, specimen details, or anything else before purchasing.

Yes, click the heart icon on any listing to add it to your favorites. View your favorites list from My Page.

Cancellation is possible before payment. After payment, cancellation may be possible before shipping if you contact the breeder via message.

First, contact the breeder via messaging. If unresolved, contact us through the contact page and our team will mediate.

Contact the breeder via message before pressing the delivery confirmation button. Pay-after-inspection is recommended. Please also report to our team.

After the specimen arrives safely and you've confirmed its condition. Payment is released to the breeder after confirmation.

Yes, but each listing is processed as a separate transaction.

Yes, you can search and filter by category, price range, region, shipping method, and more.

No. Price negotiation is prohibited on BreederDirect. Please purchase at the listed price.

First register as a breeder and pass verification. Once approved, you can create listings from your dashboard.

Listing is free. A commission of 5% (excl. tax) applies only upon successful transaction.

Animals: corals, marine fish, tropical fish, goldfish, medaka, reptiles, birds, small animals, insects, dogs, cats.

90 days from listing. Automatically hidden after expiry but can be relisted.

Yes, you can edit price, description, photos, and other details from your dashboard at any time.

Multiple photos are supported. Please upload clear photos from multiple angles to show the specimen's features.

No. Only self-bred specimens can be listed. Reselling is prohibited.

Our team reviews applications. Animal handling business registration is required for applicable categories. Review typically completes within 1 business day.

Yes, you can toggle listings between public and private from your dashboard.

From the transaction list and sales report in your breeder dashboard.

Payment is arranged directly between breeder and buyer (bank transfer, cash on pickup, etc.). Confirm options via messaging before purchase.

Payment terms are set by mutual agreement. We recommend paying after in-person inspection of the animal.

Refunds are arranged directly between breeder and buyer. Contact BreederDirect office if a dispute arises.

Receipts are issued directly by the breeder. Confirm receipt issuance via messaging before purchase.

Breeders receive payment directly from buyers (bank transfer, cash, etc.). After the deal closes, report it via the breeder dashboard and we will issue a platform commission invoice.

An 5% commission (excl. tax) is charged to the breeder upon successful transaction. No fees for buyers.

Breeders set shipping methods: courier, local pickup, or both. Consult with the breeder about appropriate methods for the species.

It depends on the listing. Some include shipping, others charge separately. Check each listing page for details.

Breeders use appropriate packaging and shipping methods for live specimens. Please confirm packaging details with the breeder via message before purchasing.

This can be arranged with the breeder within feasible limits. Confirming availability to receive is especially important for live animals.

Yes, if the breeder supports it. Arrange pickup location and time via messaging.

Currently only domestic (Japan) shipping is supported. International shipping is not available due to regulations and animal safety concerns.

Check the specimen upon arrival. If there's an issue, contact both the breeder and our team before pressing delivery confirmation. Pay-after-inspection is recommended.

Shipping may be paused or require special insulation during summer heat or winter cold. Discuss with the breeder in advance.

From 'Edit Profile' in My Page, you can change your name, address, profile image, and more.

Yes, from the notification settings in My Page, you can configure transaction and announcement email preferences.

Change your password immediately and enable 2FA. We also recommend contacting our team via the contact page.

Yes, use the block feature on the breeder's profile page. Messages from blocked breeders will not be delivered.

Yes, from the browsing history section in My Page.

From the transactions list in My Page, you can view all past transactions.

Yes, from security settings in My Page, you can view recent login history (date, device, IP address).

BreederDirect is a platform where you can buy live animals directly from breeders. No middlemen — communicate directly with breeders.

Yes, the platform is fully responsive and works on smartphones, tablets, and desktop computers.

Yes, the platform supports both Japanese and English. Switch language using the toggle at the top of the page.

Via the 'Terms of Service' link in the footer or the site menu.

We manage personal data according to our privacy policy. Since payment is arranged directly between breeder and buyer, BreederDirect does not store payment details.

A system showing breeder trustworthiness. Badges include Verified, Top Breeder, Quick Responder, and more. See the badge system page for details.

Use the 'Report' feature on listing pages or contact us through the contact page. We accept reports of inappropriate listings or users.

Please see the legal information page (Tokushoho) for details about the operating company.