FAQ — Frequently Asked Questions

Yes, registration is completely free. You can sign up with email, LINE, or Google account.

No. Breeder registration and listing are free. A commission of 8% (excl. tax) applies only upon successful transactions.

An email address is all you need. We also support social login via LINE and Google accounts.

Yes, you can change it from your My Page settings. Verification of the new email is required.

Click 'Forgot password?' on the login screen to receive a reset email. Follow the link to set a new password.

Yes, from the security settings in My Page, you can enable 2FA via email or a TOTP authenticator app.

Send a request via the contact page. Ongoing transactions must complete before account deletion.

Security locks expire automatically after a period, or you can contact us through the contact page.

Yes, use the data export feature in My Page to download your profile and transaction history in JSON format.

Find a listing you like, click 'Buy Now' to proceed with payment. After payment, the breeder prepares shipping. The transaction completes after you confirm delivery.

Yes, use the messaging feature on the listing page to ask about care methods, specimen details, or anything else before purchasing.

Yes, click the heart icon on any listing to add it to your favorites. View your favorites list from My Page.

Cancellation is possible before payment. After payment, cancellation may be possible before shipping if you contact the breeder via message.

First, contact the breeder via messaging. If unresolved, contact us through the contact page and our team will mediate.

Contact the breeder via message before pressing the delivery confirmation button. The escrow system holds payment until you confirm. Please also report to our team.

After the specimen arrives safely and you've confirmed its condition. Payment is released to the breeder after confirmation.

Yes, but each listing is processed as a separate transaction.

Yes, you can search and filter by category, price range, region, shipping method, and more.

No. Price negotiation is prohibited on BreederDirect. Please purchase at the listed price.

First register as a breeder and pass verification. Once approved, you can create listings from your dashboard.

Listing is free. A commission of 8% (excl. tax) applies only upon successful transaction.

Animals: corals, marine fish, tropical fish, goldfish, medaka, reptiles, birds, small animals, insects, dogs, cats. Plants: aquatic plants, houseplants, succulents, agave, caudex, orchids, carnivorous plants, roses, bonsai.

90 days from listing. Automatically hidden after expiry but can be relisted.

Yes, you can edit price, description, photos, and other details from your dashboard at any time.

Multiple photos are supported. Please upload clear photos from multiple angles to show the specimen's features.

No. Only self-bred/grown specimens can be listed. Reselling is prohibited.

Our team reviews applications. Animal handling business registration is required for applicable categories. Review typically completes within 1 business day.

Yes, you can toggle listings between public and private from your dashboard.

From the transaction list and sales report in your breeder dashboard.

Credit cards (Visa, Mastercard, JCB, Amex) and bank transfers via Stripe. Zero transaction fees for both buyers and sellers.

Stripe is an online payment service used by millions of businesses worldwide. BreederDirect uses Stripe for secure credit card and bank transfer processing. Card information is managed by Stripe and never stored by BreederDirect. Protected by PCI DSS Level 1 security standards.

No. We use an escrow system. Payment is released to the breeder only after the buyer confirms delivery.

Listings from unregistered breeders can only be traded via direct messaging. Online payments require the breeder to complete Stripe Connect registration.

Refunds are returned to the original payment method. Processing time varies by card issuer or bank, typically 5-10 business days.

Yes, you can view receipt information from the transaction history in My Page. For official receipts, please contact us.

After the buyer confirms delivery, funds are transferred to the breeder's registered account via Stripe according to Stripe's payout schedule.

An 8% commission (excl. tax) is charged to the breeder upon successful transaction. No fees for buyers. No payment processing fees.

Breeders set shipping methods: courier, local pickup, or both. Consult with the breeder about appropriate methods for the species.

It depends on the listing. Some include shipping, others charge separately. Check each listing page for details.

Breeders use appropriate packaging and shipping methods for live specimens. Please confirm packaging details with the breeder via message before purchasing.

This can be arranged with the breeder within feasible limits. Confirming availability to receive is especially important for live animals.

Yes, if the breeder supports it. Arrange pickup location and time via messaging.

Currently only domestic (Japan) shipping is supported. International shipping is not available due to regulations and animal safety concerns.

Check the specimen upon arrival. If there's an issue, contact both the breeder and our team before pressing delivery confirmation. The escrow system holds payment.

Shipping may be paused or require special insulation during summer heat or winter cold. Discuss with the breeder in advance.

From 'Edit Profile' in My Page, you can change your name, address, profile image, and more.

Yes, from the notification settings in My Page, you can configure transaction and announcement email preferences.

Change your password immediately and enable 2FA. We also recommend contacting our team via the contact page.

Yes, use the block feature on the breeder's profile page. Messages from blocked breeders will not be delivered.

Yes, from the browsing history section in My Page.

From the transactions list in My Page, you can view all past transactions.

Yes, from security settings in My Page, you can view recent login history (date, device, IP address).

BreederDirect is a platform where you can buy live animals and plants directly from breeders. No middlemen — communicate directly with breeders.

Yes, the platform is fully responsive and works on smartphones, tablets, and desktop computers.

Yes, the platform supports both Japanese and English. Switch language using the toggle at the top of the page.

Via the 'Terms of Service' link in the footer or the site menu.

We manage personal data according to our privacy policy. Payment information is handled by Stripe and never stored by BreederDirect.

A system showing breeder trustworthiness. Badges include Verified, Top Breeder, Quick Responder, and more. See the badge system page for details.

Use the 'Report' feature on listing pages or contact us through the contact page. We accept reports of inappropriate listings or users.

Please see the legal information page (Tokushoho) for details about the operating company.