Transaction Safety Guide
Learn about common transaction issues, prevention tips, and platform safety features to trade safely.
Common Issues & Prevention
📦Poor condition or dead on arrival (DOA)
Cases where the animal's condition deteriorates during shipping due to temperature changes or stress. Risk varies by season and packaging method.
Prevention Tips
- Confirm packaging methods (heating/cooling measures) before shipping
- Take extra precautions for shipments in extreme summer heat or winter cold
- Verify dead-on-arrival guarantee conditions in advance
- Open the package immediately upon arrival and document the condition with photos/video
⚠️Received animal differs from description
Cases where the morph, size, sex, or other attributes differ from the listing. Color differences between photos and the actual animal also cause disputes.
Prevention Tips
- Request multiple photos and videos before purchasing
- Verify that breed/morph names are accurate
- Ask about measurement methods (body length, shell length, total length, etc.)
- Confirm sex determination method and reliability
🏥Disease or parasites discovered after purchase
Cases where hidden diseases or parasites are discovered after purchase. Diseases with incubation periods may take time to manifest.
Prevention Tips
- Ask detailed questions about the animal's health before purchasing
- Confirm recent feeding history and stool condition
- Quarantine new arrivals separately from existing animals
- Get a veterinary health check if needed
🚫Loss of contact after payment
Cases where the seller stops responding after receiving payment, or fails to ship. This is more common with direct transactions outside the platform.
Prevention Tips
- Communicate through the platform's messaging system
- Use the platform's payment system
- Avoid direct bank transfers outside the platform
- Check the seller's transaction history and reviews
💰Return and refund disputes
Disputes arising from differing expectations about return conditions. Returns are particularly difficult with live animals, making prior agreement essential.
Prevention Tips
- Always review the return and refund policy before purchasing
- Clarify under what circumstances returns are accepted for live animals
- Confirm the deadline for reporting issues
- Use the messaging system to keep a record of all communications
Platform Safety Features
✅Breeder Verification System
Animal dealer registration numbers are verified, and verified badges are awarded. Verified breeders are displayed as a trust indicator.
💬Message Recording
All communications through the platform's messaging system are recorded. These serve as evidence if disputes arise.
⭐Review & Rating System
Post-transaction reviews help visualize breeder trustworthiness. Response rates and transaction counts are also viewable.
🛡️Reporting & Support
Users can report problematic listings or users. Our support team investigates and takes action.
What to Do if Problems Occur
Document the issue
Record the condition or problem with photos and video. Make sure timestamps are visible.
Contact the seller
Use the platform's messaging system to inform the seller about the issue.
Contact support
If the issue isn't resolved with the seller, contact our support team. Attaching documented evidence helps expedite resolution.
Agree on a resolution
Discuss a mutually acceptable resolution such as a refund, replacement, or partial refund.
Frequently Asked Questions
What should I do if a problem occurs?
First, contact the seller through the messaging system. If unresolved, contact our support team. Having communication records and photos/videos from arrival will help resolve the issue more smoothly.
How does the dead-on-arrival guarantee work?
DOA guarantee terms vary by seller. Always check the seller's guarantee conditions before purchasing. To claim a guarantee, you are typically required to open the package immediately upon arrival and document the condition with photos/video.
Is it safe to transact outside the platform?
Direct transactions outside the platform leave no message records, and you cannot receive support in case of disputes. We strongly recommend conducting all transactions within the platform for safety.