Payment Troubleshooting Guide

Br-Choku's Payment System and Troubleshooting Guide

Br-Choku uses Stripe-based escrow payments to protect both buyers and sellers. Escrow payment is a system where a third party holds the payment until the transaction is complete. Live animal transactions are prone to issues like "sent but not paid" and "received animal differs from description," so this system supports safe transactions.

This article explains common payment issues and their solutions in an easy-to-understand way for first-time users.

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Understanding How Escrow Payments Work

First, understanding Br-Choku's payment flow helps you handle any issues calmly.

1. Buyer pays → Br-Choku temporarily holds the payment
2. Seller ships → Tracking number is registered in the transaction message
3. Buyer confirms receipt → Verifies the condition of the received animal
4. Payment to seller → After receipt confirmation, automatically transferred to seller's Stripe account

With this flow, even in cases like "paid but not delivered" or "arrived but in poor condition," the payment to the seller is held until the buyer confirms receipt. Buyers can proceed with transactions with confidence.

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Checklist When Payment Fails

If you encounter errors at the payment screen or your card is declined, check the following items in order.

When Your Card is Declined

• Check expiration date: Card expiration is often overlooked. Check the back of your card or your issuer's app.
• Check spending limit: If you've exceeded your monthly limit, payment won't go through. Check your balance on your card company's website or by phone.